Frequently asked questions

A Montreal app that resells, at a discount, kosher food that would otherwise be thrown away: the day’s unsold items, products close to their date, pre-Shabbat surplus. You reserve and pay in the app, then pick up in store.

Yes. Unpackaged food (meals, pastries, surprise bags) comes only from 100% kosher stores. Supermarkets can only offer packaged products, with the certification symbol visible on the package. Every offer shows its category: meat, dairy or parve.

No. Mazel Bag certifies nothing: the app shows the certification the store or product already holds (MK, COR, KSR, OU, etc.).

A bag the store fills with what is left at the end of the day. You know the bag type (meal, bakery, grocery), its usual value and its typical contents, but not the exact items.

Each store sets its price, usually around half the regular price, sometimes less. The regular price and the Mazel Bag price are always shown.

During the pickup window, show the order’s QR code or 4-digit code at the counter. Someone else can pick up the order for you with that code.

The food was set aside for you, so an order that isn’t picked up is not refunded. The app sends a reminder one hour before the pickup window ends.

No sales, reservations or pickups between candle lighting and havdalah. This is blocked automatically.

Nothing during the launch phase. Only card processing fees apply to payments.

Montreal first: Côte-Saint-Luc, Hampstead, Outremont, Snowdon and Côte-des-Neiges. More will follow as stores join.